Office activation issue

We have seen this week some computers losing their office activation

It appears to be caused by a recent update that changes the setup

To resolve please book a remote support session via

If you can’t find a suitable slot, please let us know

In the meantime, open your browser and go to

Sign in with your username/password/MFA code

Here you can access you email and data

Email –

Instructions to revert office version

Open a command prompt and run the following commands in order:

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

officec2rclient.exe /update user updatetoversion=16.0.16026.20146

Instructions to stop office from updating

Open Word or Excel

Click Account in bottom left

Click the down arrow on the Update Options button

Choose Disable updates