Remote Support

• Labour per hour: $140 ex GST (Technician)
• Labour per hour: $160 ex GST (Senior Technician)
• Billed in 0.25 hour increments

Onsite Support

• Labour per hour: $140 ex GST (Technician)
• Labour per hour: $160 ex GST (Senior Technician)
• Billed in 0.50 hour increments

Other Fees

• Remote connection: $20 ex GST
• Onsite call out fee: $50 ex GST
• Urgent request fee: $70 ex GST
• Monday surcharge: $20 ex GST
  
  
• Booking fee: $20 ex GST – Please use warringahit.com.au/book to choose a day & time that you can be available
• Missed appointment fee: $20 ex GST
  
  
• Text message: $20 ex GST – NO EXCEPTIONS. If you text you will be charged. Text messages are not appreciated or accepted as a support request. They hinder our support processes and are often over looked.
• Calls where no voicemail was left: $20 ex GST – If you call please don’t waste ours and your time, leave a brief voicemail with your request.
  
  
• Paid parking & Tolls