Apple iPhone issue
Microsoft has been recently improving and increasing security for Office 365 Exchange mail
As a result iPhone’s and iPad’s that are using the inbuilt mail app may fail to connect and request your password
To resolve:
- Go to the app store on your apple device
- Search for Microsoft Outlook
- Install Microsoft Outlook
- Open Microsoft Outlook once installed
- You will be prompted to add an email account
- Add your email account
- Enter your username (email address), your password and if MFA is enabled the code that will be send via text to you
The sames goes for Android users.
Use a Microsoft email app to connect to a Microsoft Email System
To book support please go to warringahit.com.au/book
Sync Contacts in Microsoft Outlook on Android/iPhone
Android
Open Settings
Scroll down to Apps
Find Outlook in the list of applications and select
Scroll down to permissions
Toggle on all permissions
Open Outlook
Click the circle icon in the top left
Settings (COG) in the bottom left
Click on your email account under the email accounts heading
Toggle on “Sync contacts”
You may also want to “sync calendar”
Open Contacts (Android)
Click the settings icon in the top left (3 horizontal lines) or right (3 vertical dots)
Manage contacts
Sync contacts
Check that you email account is toggled on
On Android, Outlook is able to fully synchronize with the Contacts app. Therefore, users can choose to add new contacts or make changes in either the Outlook app or by using the built-in Contacts app on Android. Changes made in either location will sync back to your email service.
iPhone
Open Settings
Scroll down to Outlook
Enable Contacts and Background App Refresh
Open Outlook
Click the circle icon in the top left
Click settings (COG) in the bottom left
Click on your email account under the email accounts heading
Toggle on “Save contacts”
On iOS, Outlook provides a one-way push of contact information from Outlook to your phone. All newly added contacts and changes should be made in the Outlook app, and these changes can be exported to your built-in Contacts app and email service. Note, you should avoid making edits in the Contacts app. Edits made in the Contacts app will not sync back to Outlook or your email service, and will be overwritten the next time Outlook syncs to the Contacts app.