How we invoice our customers
At Warringah IT we always aim to give our customers value. Here’s exactly how our billing works and what you can expect on your invoices.
Fair billing — not just by the clock
All invoices are created by Steve Sapsford, the owner of Warringah IT. Steve will look at every single invoice before it is sent out to ensure it passes the fair test — fair to the customer and fair to Warringah IT.
We operate on an hourly basis but also on a unit basis. We may spend 2 hours resolving an issue, or installing a new computer system, but determine that unit billing is fairer to our customer for this job. For example, instead of billing for 2 hours, we will bill for 1 hour to ensure it passes the “fair test” and gives our customer value.
The nature of IT means some expected challenges. Our aim isn’t to bill our customers like a cab ride. Instead, our aim is to be your long-term IT partner and an integral part of your business. We want our staff to concentrate on the job at hand, to do what needs doing and to bill what is fair afterwards.
What the columns on your invoice mean
If you look closely at the columns on your invoice you will see:
We do a lot of favours for customers — particularly over the last 18 months through the Covid-19 period. Steve will look at the description of the work performed by the tech and determine what the fair amount of time should be charged.
For example: we may charge 0.0 for a 0.25 hour job, 0.25 for a 0.5 hour job, or 0.5 for a 1 hour job.
What happens when we take on a new customer
When we take on a new customer there is usually a large amount of work that needs to be done to bring their network up to scratch. This can worry the customer as they are used to the billing method of their old IT support.
I can promise that when we onboard you, we will plan and implement what you need and will bill it fairly. We want you as a long term customer and if it means we need to help you get up to scratch, then that is what we will do.
As a business owner you may have good times and bad times. We all know how challenging today’s times are. When we bill customers as described above it means if they are quiet and need to save costs, then they can easily do that. When customers businesses are going well, then that is usually when they can afford to spend money on IT for new user setups, new computers systems and services.