2/8/21 – 1045AM

Services have started to come back online

2/8/21

There are wide spread outages this morning for various services such as Microsoft & MYOB

See https://downdetector.com.au/

Office 365 – https://downdetector.com.au/status/office-365/

MYOB – https://downdetector.com.au/status/myob/

Looks like a data center issue as almost every cloud service is effected

23/7/21

Most urgent jobs now done and job queue now down to 253

Project work starting to resume especially SharePoint migrations

Book support via – warringahit.com.au/book
Email support@warringahit.com.au
Call (02) 9905-6557 and leave a message

21/07/21

A very busy Wednesday with more lockdowns and people needing to WFH

388 jobs in the queue

Book support via – warringahit.com.au/book
Email support@warringahit.com.au
Call (02) 9905-6557 and leave a message

19/7/21

A very busy Monday with more lockdowns and people needing to WFH

375 jobs in the queue

Book support via – warringahit.com.au/book
Email support@warringahit.com.au
Call (02) 9905-6557 and leave a message

05/07/2021

We still have a high number of jobs (361) but are processing at a good speed

Book support via – warringahit.com.au/book
Email support@warringahit.com.au
Call (02) 9905-6557 and leave a message

02/07/2021

We are all out of the office this afternoon doing project work.

Please use the booking link below to book a day/time you can be available in front of your computer

Book support via – warringahit.com.au/book
Email support@warringahit.com.au
Call (02) 9905-6557 and leave a message

If you can’t find a suitable day & time on our booking page, don’t panic. Send an email to support@warringahit.com.au and we will be in touch to get you working.

01/07/2021

We still have a large queue of jobs but have reduced it by 50 down to 330

30/06/2021 – SMTP issue – 6pm

The SMTP issue has been resolved

Emails should now send

30/06/2021 – SMTP issue – 3pm

There is currently an outage with a SMTP provider

This will be effecting things like scanning from printers for example

as soon as we know more will will post it here

29/06/2021 – Covid 19 Status

We have had a large spike of jobs come in today and are busy working through what needs priority attention.

Current queue is 366 jobs which is higher that lock down in early 2020.

Book support via – warringahit.com.au/book
Email support@warringahit.com.au
Call (02) 9905-6557 and leave a message

If you can’t find a suitable day & time on our booking page, don’t panic. Send an email to support@warringahit.com.au and we will be in touch to get you working.

28/06/2021 – Covid 19 Status

We have had a busy morning getting users working from home but so far so good

We have extended our support times to help cater for the demand

26/06/2021 – Covid 19 Status

With the 2 week lock down announced today we are expecting extra demand for our services from Monday.

We wont have time for chit chat and phone tag but please be assured we will be working hard to keep you and your business ticking over.

We will be prioritising jobs so to help us help you please either:

Book support via – warringahit.com.au/book
Email support@warringahit.com.au
Call (02) 9905-6557 and leave a message

If you can’t find a suitable day & time on our booking page, don’t panic. Send an email to support@warringahit.com.au and we will be in touch to get you working.

Communication is key at this busy time so please play your part so we can get you working quickly and efficiently.

Please note, calls where no voicemail was left will not be returned.

Please also note, that I have directed all staff to ignore text messages.

Text messages are not appreciated or accepted as a support request. They hinder our support processes and are often over looked.

Phone calls and emails are seen by many support staff whereas text messages are only received by 1 person. This 1 person may be busy on a job, away on holidays or not at work.

Steve