Privacy Policy

Business: Warringah IT
Website: https://warringahit.com.au
Last updated: 15 February 2026

Warringah IT (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we handle. This Privacy Policy explains how we collect, use, store and disclose personal information when you:

  1. visit or interact with our website (warringahit.com.au); and/or
  2. engage us to provide managed IT services, support, consulting, monitoring, remote access, and related services (our “Services”).

This Policy should be read alongside any agreement we have with you (including managed services agreements, statements of work, and support terms). Where a contract contains privacy or confidentiality terms, those terms may also apply.

  1. Key Definitions

Customer means an organisation or individual who engages us to provide Services.

Customer Data means information (including personal information) contained in, or accessed through, a Customer’s systems, accounts, devices, and environments while we provide Services.

Personal Information has the meaning under the Australian Privacy Act 1988 (Cth): information or an opinion about an identified individual, or an individual who is reasonably identifiable.

  1. What We Collect

2.1 Information you provide directly
We may collect personal information including:

  • name, email address, phone number, job title and organisation
  • billing contact details and invoicing information
  • communications with us (emails, calls, tickets, meeting notes)
  • information you submit via forms on our website

2.2 Information collected as part of providing MSP Services
To deliver managed services and support, we may collect or access:

  • device and system identifiers (e.g., device name, serial number, OS version)
  • network and security telemetry (e.g., IP addresses, event logs, alerts)
  • configuration and asset information (e.g., software inventory, patch status)
  • service desk records (tickets, troubleshooting steps, resolutions)
  • audit and access logs relating to administrative actions
  • backups and restore points (where backup services are provided)

2.3 Remote access and administrative access
Where authorised by the Customer, we may use remote support tools to access systems for troubleshooting, maintenance, and service delivery. During remote sessions we may incidentally view or access Customer Data displayed on screens or stored on devices. We minimise access to what is necessary to perform the requested work.

2.4 Website usage information
When you visit our website, we may collect:

  • IP address, browser type, device type, and pages visited
  • date/time of visit, referring pages, and basic analytics
  • cookies and similar technologies (see Section 9)
  1. How We Use Information

We use personal information to:

  • provide, operate, maintain and support our Services
  • respond to enquiries, provide quotes, and manage customer relationships
  • manage accounts, contracts, billing, and payments
  • monitor systems and devices (where contracted) for performance and security
  • investigate incidents, troubleshoot faults, and perform maintenance
  • improve service quality, operational processes, and security
  • meet legal, regulatory, and contractual obligations
  • protect our business and customers from fraud, abuse, and security threats

We do not sell personal information.

  1. Our Role When Handling Customer Data

When we provide MSP services, we often act as a service provider handling Customer Data on the Customer’s instructions (for example, administering Microsoft 365, endpoints, networks, backups, or security tools). The Customer generally remains responsible for deciding what data is stored in its systems and who may access it.

Where we act as an independent controller (e.g. for our own billing records, marketing lists, and internal business operations), we handle personal information in accordance with this Policy.

  1. Disclosure of Information

We may disclose personal information:

  • to trusted service providers who assist us in delivering Services (such as cloud hosting, remote access tools, monitoring, ticketing, backup, security, and email platforms)
  • to professional advisers such as accountants, insurers, or legal advisers
  • where required by law, regulation, or lawful request
  • to protect our rights, customers, systems, or the public
  • in connection with a merger, sale, or business restructure

We take reasonable steps to ensure third parties handle information securely and only for authorised purposes.

  1. Overseas Data Storage

Some systems and service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

  1. Security

We take reasonable technical and organisational measures to protect personal information and Customer Data, including:

  • access controls and least‑privilege practices
  • authentication and audit logging
  • encryption where appropriate
  • security monitoring and updates
  • confidentiality obligations for staff and contractors

No system can be guaranteed to be completely secure.

  1. Data Retention

We retain personal information only for as long as necessary to:

  • provide Services and support
  • meet contractual, tax, and legal obligations
  • resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or de‑identified.

  1. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • enable essential website functionality
  • understand website usage and improve content
  • remember preferences

You can manage cookies through your browser settings.

  1. Marketing Communications

If you opt in to receive marketing communications, you may receive service updates, security notices, or promotional information. You can opt out at any time.

We may still send important service‑related communications where required.

  1. Access and Correction

You may request access to, or correction of, personal information we hold about you. We will respond within a reasonable time, subject to verification and legal limitations.

  1. Complaints

If you believe we have mishandled personal information, please contact us so we can investigate and respond.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  1. Contact Us

Warringah IT
Email: privacy@warringahit.com.au
Phone: (02) 9905-6557
Address: 3/11 Green Street Brookvale NSW 2100 Australia

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be published on our website with an updated date.