Thank you for your application for the role of IT Support Technician.

To help us further evaluate your interest can you please fill in the following form.

Name *

First

Last

Email *

Phone *

Where are you located? *

What is you general availability? *

How many years experience do you have in IT? *

Have you worked for an MSP before? *

• YES
• NO

Basics Shared –

What do you like and dislike about working in IT? *

What are you stronger and weaker IT skills? *

Troubleshooting Scenario – Email Issue *

A user reports they are not receiving emails, but others are fine. What do you check?

Troubleshooting Scenario – Slow Computer *

A client says their computer is very slow. What steps do you take?

Troubleshooting Scenario – Shared Drive Access *

A user cannot access a shared drive they used yesterday. What do you check?

Microsoft 365 Basics – What is Microsoft 365? *

Microsoft 365 Basics – What is the difference between OneDrive and SharePoint? *

Microsoft 365 Basics – What is MFA and why is it used? *

Communication – A client says "My internet is broken." *

How would you respond?

Communication – If you were stuck on a technical issue, what would you do? *

How would you respond?

Do you have any questions about the role?

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