Domains and DNS

Domain Pricing – Frequently Asked Questions
Why does a .com.au domain cost more than the registry price I see online?

The wholesale registry cost is only one part of the service. Our pricing includes ongoing management and accountability, not just the domain licence itself. This helps reduce the risk of expiry, email outages, or DNS issues that can impact your business.

What is included in your domain pricing?

Our domain pricing typically includes:

  • Domain registration and renewal
  • Expiry monitoring and automatic renewal
  • DNS management and changes as required
  • Eligibility and ownership compliance (ABN/ACN checks)
  • Liaison with the registrar if issues arise
Why do we recommend DNS changes go through us (especially for websites)?

Web developers will sometimes request DNS changes when building or updating a website. While these requests are usually well‑intentioned, DNS controls more than just websites.

If changes are made incorrectly or without understanding the existing setup, this can unintentionally:

  • Take email offline
  • Disrupt Microsoft 365 services
  • Break email authentication (SPF, DKIM, DMARC)
  • Cause intermittent delivery issues that are hard to diagnose

Why does this happen?

DNS records are shared by multiple services. A change intended only for a website can:

  • Replace or remove existing records
  • Point services to the wrong system
  • Cut off email and cloud services instantly

This often happens when DNS access is granted directly to a third party without visibility of the full environment.

What is the recommended approach?

We’re always happy to work with your web developer, but we recommend:

  • DNS changes are reviewed and applied by us
  • Web developers tell us what needs to change, rather than making changes directly
  • Changes are scheduled and validated to avoid service disruption

This ensures:

  • Your website works correctly
  • Your email and Microsoft 365 services stay online
  • There is a single point of responsibility if something goes wrong

Can my web developer still do their job?

Absolutely. This is not about restricting access, but about protecting critical business services. Coordinated changes reduce downtime and finger‑pointing and lead to better outcomes for everyone involved.

Are there scam emails or letters about domain renewals?

Yes. Scam emails and letters relating to domain renewals and “ownership transfers” are very common.

These messages often:

  • Look like invoices or renewal notices
  • Urge quick payment or “urgent action”
  • Use official‑sounding names or logos
  • Attempt to trick you into transferring your domain to another provider

In some cases, responding or paying can result in loss of control or ownership of your domain.

What should I do if I receive a domain renewal or transfer notice?

If you receive any email or letter about your domain:

  • Do not pay it
  • Do not click links
  • Do not reply

Instead, forward it to us and we will confirm whether it is legitimate.

Can I register my domain myself to save money?

Yes, you can register a domain directly with a registrar if you prefer. However, many businesses choose to have us manage their domain to:

  • Avoid accidental expiry
  • Ensure changes are made safely
  • Keep IT services under one accountable provider
Who owns the domain if you manage it?

You always retain ownership of your domain. We simply manage it on your behalf to ensure continuity and stability.

Why is domain management important?

Domains are critical infrastructure. If a domain expires or DNS is misconfigured, it can stop:

  • Email delivery
  • Your website
  • Remote access or cloud services

Having the domain professionally managed reduces these risks like Go Daddy loses Customers domain

Can I move my domain if I leave?

Absolutely. Domains can be transferred to another provider at any time. We ensure transfers are handled cleanly and professionally.