Domains & DNS — frequently asked questions

Web developers will sometimes request DNS changes when building or updating a website. While these requests are usually well-intentioned, DNS controls more than just websites. If changes are made incorrectly or without understanding the existing setup, this can take email offline, disrupt Microsoft 365 services, break email authentication (SPF, DKIM, DMARC), or cause intermittent delivery issues that are hard to diagnose. This often happens when DNS access is granted directly to a third party without visibility of the full environment.

Web developers will sometimes request DNS changes when building or updating a website. While these requests are usually well-intentioned, DNS controls more than just websites. If changes are made incorrectly or without understanding the existing setup, this can take email offline, disrupt Microsoft 365 services, break email authentication (SPF, DKIM, DMARC), or cause intermittent delivery issues that are hard to diagnose. This often happens when DNS access is granted directly to a third party without visibility of the full environment.

We’re always happy to work with your web developer — but we recommend DNS changes are reviewed and applied by us, web developers tell us what needs to change rather than making changes directly, and changes are scheduled and validated to avoid service disruption. This ensures your website works correctly, your email and Microsoft 365 services stay online, and there is a single point of responsibility if something goes wrong.

Can my web developer still do their job? Absolutely. This is not about restricting access, but about protecting critical business services. Coordinated changes reduce downtime and finger-pointing and lead to better outcomes for everyone involved.

Yes. Scam emails and letters relating to domain renewals and “ownership transfers” are very common. These messages often look like invoices or renewal notices, urge quick payment or “urgent action”, use official-sounding names or logos, and attempt to trick you into transferring your domain to another provider. In some cases, responding or paying can result in loss of control or ownership of your domain. If you receive any email or letter about your domain: do not pay it, do not click links, and do not reply. Instead, forward it to us and we will confirm whether it is legitimate.

Yes, you can register a domain directly with a registrar if you prefer. However, many businesses choose to have us manage their domain to avoid accidental expiry, ensure changes are made safely, and keep a single accountable provider. The cost difference is usually small and the peace of mind is worth it.

You always retain ownership of your domain. We simply manage it on your behalf to ensure continuity and stability. If you ever want to move your domain to another provider or manage it yourself, we will handle the transfer cleanly and professionally.

Domains are critical infrastructure. If a domain expires or DNS is misconfigured, it can stop email delivery, take your website offline, and cut off remote access or cloud services. Having the domain professionally managed reduces these risks significantly.

Absolutely. Domains can be transferred to another provider at any time. We ensure transfers are handled cleanly and professionally — your domain is yours and you can take it with you at any time.